Terms of Service

Last Updated: November 14, 2025

1. Agreement to Terms

By accessing or using the HomeSure mobile application ("App"), website, or any related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use our Services.

These Terms constitute a legally binding agreement between you and HomeSure Property Management ("HomeSure," "we," "our," or "us"), a property management company operating in Harare, Zimbabwe.

2. Acceptance of Terms

By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy.

We reserve the right to modify these Terms at any time. Continued use of the Services after changes constitutes acceptance of the modified Terms.

3. Eligibility

You must be at least 18 years old to use our Services. By using the Services, you represent and warrant that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into these Terms
  • You will comply with these Terms and all applicable laws and regulations
  • All information you provide is accurate, current, and complete

4. Description of Services

HomeSure provides a digital platform for property management, including but not limited to:

  • For Residents/Tenants: Report property defects and maintenance issues ("snags"), view warranty information, communicate with property managers and contractors, track repair status
  • For Contractors: Receive and manage snag assignments, submit quotes for repair work, upload completion photos, communicate with residents and property managers
  • For Property Managers: Oversee property maintenance, coordinate between residents and contractors, approve quotes, manage warranty records

The Services facilitate communication and coordination but do not constitute a commitment to perform any specific repairs or services. Actual repair work is performed by third-party contractors.

5. User Accounts

5.1 Account Registration

To use the Services, you must create an account by providing:

  • Full name
  • Email address
  • Phone number
  • Property information (unit number, development/building)
  • Password (meeting our security requirements)

Account creation requires email verification through AWS Cognito authentication.

5.2 Account Approval

New accounts require approval by HomeSure property managers before full access is granted. We reserve the right to deny or revoke account access at our sole discretion for:

  • Providing false or misleading information
  • Violation of these Terms
  • Inappropriate or abusive behavior
  • Security concerns

5.3 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access or security breach
  • Using a strong, unique password

You must not share your account credentials with any third party. We will never ask for your password via email or phone.

5.4 Account Termination and Deletion

You may delete your account at any time through the App settings. Upon account deletion:

  • Your login credentials will be revoked immediately
  • Your personal information will be deleted within 30 days
  • Snag reports, photos, quotes, and property records may be retained for legal compliance and property management purposes (typically 7 years)
  • You will receive a confirmation email once deletion is complete

6. Acceptable Use Policy

6.1 Permitted Use

You may use the Services only for lawful purposes and in accordance with these Terms. Specifically, the Services are intended for:

  • Reporting legitimate property maintenance issues
  • Communicating with property managers and contractors regarding repairs
  • Viewing warranty information
  • Managing repair quotes and approvals (for authorized users)

6.2 Prohibited Conduct

You must NOT:

  • Use the Services for any illegal purpose or in violation of any laws
  • Impersonate any person or entity, or falsely represent your affiliation
  • Upload or transmit viruses, malware, or any malicious code
  • Attempt to gain unauthorized access to any part of the Services, other accounts, or connected systems
  • Interfere with or disrupt the Services or servers/networks connected to the Services
  • Use automated systems (bots, scrapers) to access the Services
  • Submit false or fraudulent snag reports
  • Harass, abuse, threaten, or intimidate other users
  • Upload content that is offensive, defamatory, obscene, or violates intellectual property rights
  • Attempt to reverse engineer, decompile, or disassemble the App
  • Remove or alter any proprietary notices or labels

7. User Content

7.1 Your Content

You retain ownership of all content you upload to the Services, including:

  • Photos of property defects and repairs
  • Written descriptions of issues
  • Comments and messages
  • Quote documents and supporting materials

7.2 License Grant

By uploading content to the Services, you grant HomeSure a worldwide, non-exclusive, royalty-free license to use, reproduce, store, modify, and display your content for the purposes of:

  • Providing and improving the Services
  • Facilitating property management and repairs
  • Sharing with authorized property managers and contractors
  • Maintaining property records and compliance documentation

This license continues even after you delete your account, to the extent necessary for legal compliance and property management records.

7.3 Content Responsibility

You are solely responsible for your content and the consequences of posting it. You represent and warrant that:

  • You own or have the necessary rights to upload the content
  • Your content does not violate any third-party rights (copyright, trademark, privacy, etc.)
  • Your content complies with these Terms and all applicable laws
  • Your content is accurate and not misleading

7.4 Content Moderation

We reserve the right (but have no obligation) to:

  • Monitor and review user content
  • Remove or refuse to post any content that violates these Terms
  • Take appropriate action against users who violate these Terms, including account suspension or termination

If you encounter inappropriate content, please report it to us at info@homesure.co.zw.

8. Intellectual Property Rights

8.1 HomeSure Property

The Services, including the App, website, logos, trademarks, and all content provided by HomeSure, are owned by or licensed to HomeSure and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Services for their intended purpose only.

8.2 Restrictions

You may NOT:

  • Copy, modify, distribute, sell, or lease any part of the Services
  • Reverse engineer or attempt to extract source code
  • Use HomeSure trademarks or branding without written permission
  • Create derivative works based on the Services

8.3 Third-Party Services

The Services may integrate with third-party services, including:

  • Amazon Web Services (AWS) for hosting and authentication
  • Mobile operating systems (iOS, Android)

Use of these third-party services is subject to their respective terms and conditions.

9. Payments and Fees

Resident/Tenant Users: Use of the App is currently free for residents and tenants. We reserve the right to introduce fees in the future with advance notice.

Contractor Users: Contractors may be subject to fees for access to the platform or commission on completed work, as agreed upon separately with HomeSure.

All fees are non-refundable unless otherwise stated in writing.

10. Service Availability and Modifications

10.1 Availability

We strive to provide reliable, uninterrupted access to the Services. However, we do not guarantee that the Services will be:

  • Available at all times or without interruption
  • Error-free or secure
  • Compatible with all devices or operating systems

We may suspend or terminate the Services for maintenance, updates, or other reasons at our discretion.

10.2 Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We are not liable for any modification, suspension, or discontinuation of the Services.

11. Third-Party Contractors

HomeSure facilitates connections between residents and contractors but does not employ or directly control the contractors who perform repair work. We are not responsible for:

  • The quality, timeliness, or safety of work performed by contractors
  • Any disputes between residents and contractors
  • Contractor conduct, licensing, or insurance
  • Property damage caused by contractors

Contractors are independent service providers. Any agreements for repair work are between you and the contractor.

12. Disclaimers

12.1 Service "As Is"

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy, reliability, or completeness of information

12.2 No Guarantee of Results

We do not guarantee that:

  • Snag reports will be resolved within a specific timeframe
  • Contractors will accept or complete assigned work
  • Repairs will be completed to your satisfaction
  • The Services will meet your specific requirements

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOMESURE AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or use
  • Property damage or personal injury
  • Costs of procurement of substitute services
  • Any damages arising from your use or inability to use the Services

IN NO EVENT SHALL HOMESURE'S TOTAL LIABILITY EXCEED THE AMOUNT YOU HAVE PAID TO HOMESURE IN THE PAST TWELVE (12) MONTHS, OR $100 USD, WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so the above limitations may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless HomeSure, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your content or conduct on the Services
  • Any dispute between you and a contractor or other user

15. Dispute Resolution and Governing Law

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Zimbabwe, without regard to its conflict of law provisions.

15.2 Jurisdiction

You agree to submit to the exclusive jurisdiction of the courts located in Harare, Zimbabwe for the resolution of any disputes arising from these Terms or your use of the Services.

15.3 Informal Resolution

Before initiating formal legal proceedings, you agree to contact us at info@homesure.co.zw to attempt to resolve the dispute informally.

16. Apple App Store Requirements

If you access the Services through the Apple App Store, the following additional terms apply:

16.1 Acknowledgement

You acknowledge that:

  • These Terms are between you and HomeSure only, not with Apple Inc. ("Apple")
  • HomeSure, not Apple, is solely responsible for the App and its content
  • Apple has no obligation to provide maintenance or support services for the App

16.2 Scope of License

The license granted to you is a non-transferable license to use the App on any Apple-branded products you own or control, as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.

16.3 Maintenance and Support

HomeSure is solely responsible for providing maintenance and support services for the App. Apple has no obligation whatsoever to furnish any maintenance and support services.

16.4 Warranty

HomeSure is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App to you. To the maximum extent permitted by law, Apple will have no other warranty obligation whatsoever with respect to the App.

16.5 Product Claims

HomeSure, not Apple, is responsible for addressing any claims you or any third party may have relating to the App or your possession and/or use of the App, including but not limited to:

  • Product liability claims
  • Claims that the App fails to conform to any applicable legal or regulatory requirement
  • Claims arising under consumer protection or similar legislation

16.6 Intellectual Property Rights

In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, HomeSure, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.

16.7 Legal Compliance

You represent and warrant that:

  • You are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country
  • You are not listed on any U.S. Government list of prohibited or restricted parties

16.8 Third-Party Beneficiary

Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

16.9 Contact Information

For questions, complaints, or claims regarding the App, contact HomeSure at:

  • Email: info@homesure.co.zw
  • Phone: +263 776 820 516 / +263 772 722 269
  • Address: 17219 Kudu Close, Borrowdale West, Harare, Zimbabwe

17. Google Play Store Requirements

If you access the Services through Google Play, you agree to comply with the Google Play Terms of Service and Google Play's Business and Program Policies currently available at the respective locations on Google's website.

18. Export Compliance

You agree not to export, re-export, or transfer the App or any technical data derived from it, in violation of any applicable export laws and regulations, including but not limited to U.S. export control laws.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

20. Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

21. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and HomeSure regarding the use of the Services and supersede all prior agreements and understandings, whether written or oral.

22. Assignment

You may not assign or transfer these Terms or your rights hereunder, in whole or in part, without our prior written consent. We may assign these Terms at any time without notice to you.

23. Survival

The following sections shall survive termination of these Terms: User Content (License Grant), Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and any other provisions that by their nature should survive.

24. Updates to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this page
  • Notify you through the App or via email
  • For significant changes, require your acceptance before continued use

Your continued use of the Services after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Services and delete your account.

25. Contact Information

If you have any questions, concerns, or complaints about these Terms, please contact us:

26. Acknowledgement

BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICES.